PT Customer Assistance Representative (Scarsdale)

Employment Type

: Full-Time

Industry

: Automotive



Responsibilities

  • Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Equal Opportunity Employer/Disability/Veterans

    Qualifications

  • Must have two years of college experience OR two years of customer service experienceMust be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to read, write, and speak English.The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start dateMust be willing to accept the hourly compensation of $15.50/hourAside from religious observations, must be available to work during business hours listed below: with a maximum of 25 hours per week.M-F 7:30am-6pmSat 9am-1pmSun 9am-1pmBased on business need and applicant availabilitywe will create a set schedule at a future date.

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