Client Solutions Specialist II (Fort Lee)

Employment Type

: Full-Time

Industry

: Automotive



The Client Solutions Specialist II will be responsible forincremental business growth for their assigned targeted areas. This position partners with the field salesteams in creating a strategy to achieve this goal. The Client Solutions Specialist will educatecustomers on the Manheim Express Marketplace, and actively seek opportunitiesto grow the relationship by consistently outstanding service that will meet thedealers business needs.

The Client Solutions Specialist II will manage assignedcustomer relationships for Manheim Express customers with the goal of providinga personalized experience. The ClientSolutions Specialist will ensure that we deliver a personalized, low-effort,positive experience to our dealer customer by proactively collaborating withfield sales teams, other Manheim companies, customers and local auctiondepartments in order to ensure that customers expectations are met orexceeded.

  • Reviews customers performance and recommends solutionsfor improving conversion rate and/or market share.
  • Conduct thorough assessment of vehicle conditionfollowing the Manheim Express Inspection process.
  • Locate, start, move, inspect, and return vehicles ondealers lots safely.
  • Understand basic NAAA frame/structure guidelines aswell as common vehicle condition flaws and how to identify them.
  • Perform basic mechanical checks on vehicles including,powertrain, drivetrain, and electrical components.
  • Understand basic vehicle valuation methods and guidedealers on GFB and floor pricing.
  • Develop and strengthen relationships with dealers overthe phone, online, at the auction through planned contact and meetings.
  • Partners with sales in educating, selling and trainingcustomers on Manheim Express products and services.
  • Collaborates withcustomer account team to identify opportunities for growth.
  • Generates leads to other channels (Next Gear, notification of newlyregistered dealers to sales, etc.)
  • Collaborates with Sales to plan, execute, and follow-up on targetedaccounts.
  • Utilizes SalesForce.com for reporting, lead input and customerperformance reviews.
  • Inform and educate dealers of changes in auction policies and procedures.
  • Demonstrates professionalism and sincere appreciationfor the business relationships that have been established amongst the dealersand Manheim.
  • Functions as a solid team player and work closely withteammates, field sales, and customer care to create a superior customerexperience.
  • Works with manager to ensure a consistent and effectiveonline and in-lane customer experience, appropriatetransaction processing, high customer satisfaction and service levels.
  • Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Performs other duties as assigned by management.

  • Qualifications:

  • High School Diploma/GED required.
  • 3+ years of experience in related field.
  • Must have a validdrivers license and a safe driving record.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to engage customers in a consultative manner.
  • Motivated and ability to work with remote supervision.
  • Solid computer skills, including ability to use Internet and MS Office effectively.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem-solving skills required.
  • Ability to perform repetitive tasks; manual dexterity.
  • Vision abilities required include close, distance and depth perception.
  • Ability to sit, stand or walk for prolonged periods of time. Ability to bend, stoop, squat, or kneel; ability to lift and hold at least 10lbs at waist level for an extended period of time; ability to lift up to 30lbs.
  • Exposure to moderate noise level, may be exposed to fumes and odors.


  • About Cox Automotive

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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